Privacy

34 Degrees Design ("we", "us") operates www.34degreesdesign.com. This policy explains what personal information we collect and how we use it, in line with South Africa’s Protection of Personal Information Act (POPIA).

When you place an order or send an enquiry, we collect the details you provide — such as your name, email address, phone number and shipping address — so that we can fulfil and deliver your order or respond to you.

Payments are processed by PayFast. We do not collect or store your card or banking details on this website.

We use Microsoft Clarity, a product-analytics service provided by Microsoft, to understand how visitors interact with the site. Clarity uses cookies and similar technologies to capture aggregated usage data such as page views, clicks, scrolling and general interaction patterns (including heatmaps and session replay of interactions on the site). This helps us improve the design, content and usability of the website.

This information is processed by Microsoft in accordance with the Microsoft Privacy Statement. We use it only to improve the website and do not use it to identify you personally. Most browsers let you block or delete cookies through their settings; doing so should not prevent you from browsing or ordering.

We also use Google Analytics 4 to measure how the website is used: which pages are viewed, when an item is added to the cart, and when a checkout is started. Google Analytics uses cookies and similar technologies, and this measurement is linked to our Google Ads account so that we can tell which advertising leads to orders. We do not send your name, email address, phone number or delivery address to Google, and we do not use this measurement to identify you personally. This information is processed by Google in accordance with its privacy policy.

By continuing to use this website, you consent to this analytics and cookie use. If you would prefer we did not process your usage data in this way, please contact us.

We use your information to process and deliver orders, to communicate with you about an order or enquiry, to arrange courier delivery, to place the corresponding print order with our fulfilment supplier, and to improve our website and service.

We share information only as needed to operate: with PayFast (payment), our print and courier providers (fulfilment and delivery), and Microsoft and Google (website analytics and advertising measurement). We do not sell your personal information.

We keep order and enquiry information only as long as needed for our records and legal obligations. Under POPIA you may request access to, correction of, or deletion of your personal information. To make a request, contact us via the contact page.